INTRODUCTION
The Website is owned and operated by Novanourish Personal Care Private Limited, a
company incorporated on the Tenth day of December Two Thousand Twenty Four under the
provisions of the Companies Act, 2013 (18 of 2013), as a company limited by shares
(referred to herein as the 'Company', 'We', or 'Us'), having its registered office at CTS No.
3272, Pl No. 5-B-1, Pl No. 3, S.No. 584, Salisbury Park, Pune – 411037, Maharashtra, India.
For the purposes of this Privacy Policy, 'Personal Information' refers to any data that can be
used to identify a specific individual. This includes, but is not limited to, a person's full name,
home or correspondence address, email address, phone number, or other contact details,
whether personal or professional. In general, you may browse the Website without disclosing
who you are or providing any Personal Information. We do not sell, trade, or transfer your
Personal Information to any third party, unless we have obtained your consent or are
required to do so by applicable law.
This Privacy Policy has been designed to clearly explain what information we collect from
you, the reasons for collecting it, how it is used, the security measures in place to protect it,
and the options available to you to review, modify or limit how it is used. This Policy forms an
integral part of the Terms of Use that govern the Website and is binding on all users of the
Website.
We encourage you to read this Policy carefully to understand our practices. This Privacy
Policy is subject to revision at any time and without prior notice. We recommend that you
review this page periodically to remain informed of any changes that may have been made.
COLLECTION OF INFORMATION
The Website may be browsed without the need to provide any Personal Information.
However, when you register an account with us, subscribe to our services, post content, or
request additional services, you provide us with your consent to collect, use and disclose
Personal Information such as your name, billing or delivery address, email address, phone
number, or other relevant contact details, in accordance with this Privacy Policy. Each time
you engage with our services, we may collect data relating to your activity and usage.
The following types of information may be collected by us:
• If you reach out to us via email, telephone, letter, or live chat, we will collect your
contact details and may retain any other information you voluntarily share during that
interaction.
• We may, from time to time, invite you to participate in surveys for research purposes,
though your participation is entirely voluntary.
• Details of orders placed and transactions completed through the Website, including
fulfilment records.
• Technical data relating to your visits to the Website, including traffic information,
location data, web logs and other usage data, whether required for billing purposes
or otherwise, along with details of the resources and pages you access, or data
collected my meta pixel.
• The Website does not collect, retain or store your Credit Card, Debit Card or any
other banking credentials, as all payment data is transmitted directly to our payment
gateway provider and onward to the relevant financial institution or payment network.

USE OF INFORMATION
Personal Information held in our systems is used in a variety of ways to deliver our products
and services to you, to maintain communication with you, and to carry out the general
operations of our business. Specifically, we use the information you provide to:
• Confirm and process transactions you have initiated, resolve any issues or disputes,
and help ensure the security and smooth functioning of the purchase process.
• Keep you informed about new product launches, upcoming events, skincare tips,
promotional offers, and other updates relevant to Innourish and our offerings.
• Personalise and enhance your experience on the Website by maintaining a record of
your product preferences, purchase history and other interactions, allowing us to
tailor our services to your needs.
IP ADDRESS AND COOKIES
We may collect technical information about your device, including your IP address (a
numerical identifier used to route data across the internet), your operating system, and
browser type. This information is used for system administration purposes and to compile
aggregate, non-identifiable statistical data. IP addresses do not personally identify any
individual user. We use this data to serve web pages upon request, understand user
interests, measure Website traffic and activity, and determine the geographic distribution of
our visitors.
To improve the functionality of the Website and deliver a more tailored experience, we may
use cookies — small data files stored on your device's hard drive by your browser. Cookies
help us understand how you navigate the Website, store your preferences, and maintain
session continuity. For example, if you enable cookie storage, your login details may be
remembered, sparing you from re-entering them on each visit. Cookies used on the Website
do not retrieve or access any other data stored on your device.
Cookies are issued automatically when you visit our Website. You may choose to disable
cookies through your browser settings; however, please note that doing so may limit your
ability to access certain features or sections of the Website.
YOUR CONSENT
By accessing and using the Website, you expressly consent to the terms of this Privacy
Policy and to the collection, storage, use and processing of your Personal Information for the
purposes set out herein, as well as for purposes explained at the point where Personal
Information is collected on the Website.
HOW WE MUTUALLY BENEFIT FROM YOUR PERSONAL INFORMATION
Marketing Emails
If you choose to provide us with your email address, we may send you communications such
as newsletters, surveys, product updates, event information, skincare tips or promotional
materials.
Text Messages
If you provide us with your mobile phone number, you may receive SMS alerts containing
product updates, event notifications, skincare tips, promotional content etc.
Telephone Calls

If you have shared your mobile or landline number with us, you may receive calls from us
containing information about products, upcoming events, skincare advice, promotional offers
etc.
Service Communications
Where you have provided your contact details, we may reach out to you through various
channels, including email and post, to share service-related announcements, respond to
your queries, or address any customer service matters.
INFORMATION SECURITY
The Company takes appropriate technical and organisational measures to guard against
unauthorised access, alteration, disclosure or destruction of the Personal Information we
hold. Access to your Personal Information is restricted to only those employees and
personnel who require it to carry out their responsibilities in operating, maintaining or
improving our services.
UPDATING YOUR INFORMATION
Following your registration on the Website, we may periodically reach out to you to invite you
to update your account details or content, in order to enable features or improvements that
may be of benefit to you.
SHARING OF INFORMATION
Protecting your Personal Information is a responsibility we take seriously. We will not sell or
rent your information to any third party for their independent marketing or commercial
purposes without your explicit prior consent. That said, we may share your information with
third parties in the following limited circumstances:
• To facilitate the delivery of our products and services, we may share your Personal
Information with trusted third-party service providers, including but not limited to
logistics companies, email service providers, marketing partners, and payment
processors. Where you use a credit card or other financing method to place an order,
your information will be shared with the relevant financial institution as necessary to
confirm and complete the transaction. We generally require such third parties to
maintain the confidentiality of your information and to use it only for the purposes for
which it has been shared.
• Where the Company is under a legal obligation to disclose your Personal
Information, or where we reasonably believe such disclosure is necessary to comply
with applicable law, regulation, court order, or governmental direction.
• To assess creditworthiness, initiate debt recovery proceedings, enforce legal rights,
process insurance claims, or protect the safety and wellbeing of any individual.
• In connection with a corporate transaction such as a merger, acquisition,
restructuring, or the sale of all or a part of the Company's assets, your Personal
Information may be transferred or shared as part of that transaction.
PROTECTION OF YOUR INFORMATION
While we take all reasonable precautions, we cannot guarantee the absolute security of the
data or ensure that information transmitted to us over the internet will never be intercepted
by an unintended party. Additionally, any content you submit in public areas of the Website,
such as discussion forums or comment sections, may be accessible to any internet user.

YOUR PRIVACY RESPONSIBILITIES
You play an important role in keeping your Personal Information secure. To help protect your
privacy, we encourage you to:
• never share your user ID or password with any other person;
• always log out of your account when you have finished your session, particularly on
shared or public devices; and
• take appropriate precautions to protect your device against malicious software such
as viruses, spyware, or bots, including by keeping your anti-virus software current
and up to date.
COMMUNICATION
Registered users of the Website may receive promotional communications from us regarding
products, offers and updates from time to time. Users who have completed a transaction on
the Website may also receive transactional emails related to their orders or account activity.
AUTHORISED STATEMENT
This Privacy Policy constitutes the sole and complete statement of the Company's practices
with respect to the collection of Personal Information through the Website and our use and
disclosure of such information. Any statement, summary or privacy representation published
by a third party shall carry no binding or legal effect in relation to the Company or its
practices.
CHANGES TO THIS PRIVACY POLICY
The Company reserves the right to update, revise or modify this Privacy Policy at any time.
Any such changes shall take effect from the date on which the updated Policy is published
on the Website.
The Company shall not be liable for any loss or damage sustained by a user arising from
any disclosure of their account information or personal details, whether inadvertent or
otherwise, nor for any error, omission or inaccuracy in such information, whether disclosed
pursuant to a legal process or in any other circumstance.
We welcome your feedback and comments on this Privacy Policy. Should you have any
concerns about a potential breach or violation of this Policy, the Company will make every
commercially reasonable effort to investigate and address the matter appropriately.
Please note that the terms of this Privacy Policy may be updated by the Company at any
time. It is in your own interest to review this Privacy Policy each time you visit the Website,
so that you remain aware of any revisions that may have taken place.
CONTACT DETAILS
If you have any questions, concerns or feedback regarding this Privacy Policy, or if you
believe that a breach of this Policy may have occurred, please do not hesitate to reach out to
us:
Novanourish Personal Care Private Limited
CTS No. 3272, Pl No. 5-B-1, Pl No. 3, S.No. 584,
Salisbury Park, Pune – 411037, Maharashtra, India
Email: contactus@innourishcare.com

Website: www.innourishcare.com